Privacy and Cookie Policy
Effective Date: February 7, 2024
Introduction
Welcome to Voicebox’s Privacy and Cookie Policy. This policy outlines how we collect, use, disclose, and protect your personal information and use cookies when you visit our website and use our services. By accessing or using our website, you consent to the practices described in this policy.
2. Information We Collect
We collect various types of information, including:
- Personal Information: When you contact us or request information, we may collect your name, email address, phone number, and other contact details.
- Usage Information: We gather data on how you interact with our website, including your IP address, browser type, device information, and pages visited.
3. How We Use Your Information
We use your information to:
- Respond to your inquiries and provide the services you request.
- Customize and improve your website experience.
- Send you relevant updates, newsletters, and marketing communications (you can opt-out at any time).
- Comply with legal obligations and protect our rights and interests.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.
5. Types of Cookies We Use
- Strictly Necessary Cookies: These cookies are essential for the website to function correctly. They enable you to navigate the website and use its features.
- Performance Cookies: These cookies collect anonymous information about how visitors use our website, such as which pages are most popular. This helps us improve the website’s performance.
- Functionality Cookies: These cookies remember your preferences, such as language settings, to enhance your user experience.
- Targeting Cookies: These cookies are used to deliver targeted content and advertisements based on your interests and browsing habits.
6. Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use all features of our website.
7. Third-Party Cookies
We may also use third-party cookies, such as those from analytics and advertising providers, to better understand your website usage and serve relevant content.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access and disclosure.
9. Your Privacy Choices
You have the right to:
- Access, correct, or delete your personal information.
- Opt out of receiving marketing communications.
- Request data portability.
To exercise these rights, please contact us at privacy@voicebox.co.
10. Changes to this Policy
We may update this Privacy and Cookie Policy to reflect changes in our practices. The effective date will be revised accordingly.
11. Contact Us
If you have questions about this Privacy and Cookie Policy, please contact us at privacy@voicebox.co.
Cancellation Policy
Voicebox understands that circumstances may change, and you may need to cancel or reschedule services. Our cancellation policy is designed to be fair to both our clients and our team. Please review the following policy regarding cancellations:
1. Cancellation Timeframes
- Consulting Services: If you need to cancel or reschedule a consulting service, please provide at least 24 hours notice to avoid any cancellation fees.
- Subscription Services: For ongoing subscription services, such as monthly retainers, we require at least 30 days’ notice for cancellation.
2. Cancellation Fees
- Consulting Services: Cancellation fees may apply for consulting services canceled with less than 24 hours notice. The fee will be determined based on the scope of the service and any costs incurred by Voicebox.
- Subscription Services: For subscription services, such as monthly retainers, cancellation fees may apply if the required 30 days notice is not provided. The fee will be equivalent to one month’s service fee.
3. How to Cancel
To cancel or reschedule a service, please contact our team as soon as possible. You can reach us by email at hello@voicebox.co. Please provide your name, the service you wish to cancel, and the reason for cancellation.
4. Refunds
- Consulting Services: Refunds for canceled consulting services may be provided at the discretion of Voicebox LLC, depending on the circumstances and the amount of notice provided.
- Subscription Services: Refunds for canceled subscription services will be prorated based on the remaining time in the billing cycle.
5. Force Majeure
In the event of unforeseen circumstances, such as natural disasters or other emergencies, Voicebox LLC reserves the right to waive cancellation fees at our discretion.
6. Changes to Policy
Voicebox reserves the right to modify or update this cancellation policy at any time. Any changes will be communicated to our clients in writing.
If you have any questions or concerns about our cancellation policy, please contact us at policies@voicebox.co.
Refund Policy
At Voicebox, we strive to provide exceptional services to our clients. However, we understand that there may be circumstances where a refund is necessary. Please review the following policy regarding refunds:
1. Eligibility for Refunds
- Consulting Services: Refunds for consulting services may be considered on a case-by-case basis, depending on the circumstances of the cancellation and the amount of notice provided.
- Subscription Services: Refunds for subscription services, such as monthly retainers, may be provided if the cancellation is requested within the applicable notice period and no services have been rendered for the upcoming billing cycle.
2. How to Request a Refund
If you believe you are eligible for a refund, please contact our team as soon as possible. You can reach us by email at hello@voicebox.co. Please provide your name, the service for which you are requesting a refund, and the reason for the refund request.
3. Refund Process
Once we receive your refund request, we will review it and notify you of the decision within a reasonable timeframe. If your refund request is approved, we will process the refund using the original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card issuer.
4. No-Refund Policy
Please note that some services may be non-refundable, as indicated at the time of purchase or in our terms and conditions. These may include one-time fees, setup fees, or fees for customized services.
5. Changes to Policy
Voicebox reserves the right to modify or update this refund policy at any time. Any changes will be communicated to our clients in writing.
If you have any questions or concerns about our refund policy, please contact us at policies@voicebox.co.
Last updated: April 6, 2024